It’s estimated that an individual makes 35,000 decisions a day. Learn how to make great decisions at work and communicate those decisions to improve safety, boost engagement, unlock resources, and strengthen relationships.
Identify five traps of poor decision-making.
Avoid the dumpster fire of poor decision communication (the all-too-common sell, tell, yell model).
Apply effective decision-making processes — situation-background-assessment-recommendation (SBAR) and responsible, accountable, consulted, and informed (RACI) — that build relationships and get results.
Communicate expectations about decisions to drive ownership and accountability.