Hospitals in California and other states are launching new initiatives to boost patient satisfaction under the Affordable Care Act, which links reimbursements to consumer survey scores, HealthyCal reports.
Under the federal health reform law, about $1 billion in Medicare reimbursements nationwide will be tied to how hospitals score on CMS' Hospital Consumer Assessment of Healthcare Providers and Systems survey.
The survey began in 2006 as a tool to compare hospitals but now is used to set payment rates.
It includes 32 questions, such as:
- Before giving you any new medicine, how often did hospital staff describe possible side effects in a way you could understand; and
- During this hospital stay, how often was the area around your room quiet at night?
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